Legislation to ensure residents are provided efficient service at Motor Vehicle Commission sites by requiring the state to cut average customer wait times to 15 minutes or less was approved today by the Senate Transportation Committee.
The bill comes after the Motor Vehicle Commission consolidated and closed a number of service sites, including those in Elizabeth, Bridgeton and Wyckoff. In some areas, customers have faced longer than average, sometimes extraordinary, wait times. The senators sponsored the bill to make sure the MVC takes steps to ensure service times are reasonable given the inconvenience placed on residents in those areas and the increase in volume at nearby facilities.
This bill would require the Chief Administrator of the Motor Vehicle Commission to establish, within 60 days of the bill’s effective date, standards designed to achieve average customer wait times of 30 minutes or less at all commission facilities. Under the bill, the chief administrator would also have to develop and establish incentives designed to ultimately achieve average customer wait times of 15 minutes or less. The chief administrator would be required to annually publish the information concerning customer service wait times as required by current law.
The committee approved the measure by a vote of 5-0. It next heads to the full Senate for consideration.